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One of the issues that I have read about is regarding the cash out function in which customers have reported clicking the cash out button and the bet not being cashed out.

This, if it is to be believed, has led to bets being completed and the money being taken after the user has reportedly clicked the button, essentially not registering that a user has cashed out the bet at all.

There are various methods available for depositing and withdrawing money — all listed on the bet website — however, it is only possible to withdraw funds from your account the same way you deposited them into it.

I personally use PayPal so when I deposit money using this method I also received my withdrawals via PayPal as well, it is not possible to withdraw those funds via a Debit Card it must be done by PayPal.

I have read that there have been some issues reported by customers withdrawing from a bet account one of which is the time it takes to withdraw money to all methods.

I have found that the withdrawals I have made have been received within the timelines listed on the bet website. So I can only assume that customers are not aware of the differing timelines for withdrawal methods or possibly that they only able to withdraw via the method you deposited with.

The methods listed and availability on the bet website are:. I personally have used the live chat function and freephone which on the occasions that I have used have been satisfied with the answers and courteous response.

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Wait times have varied for me and I have had to wait in a queue till an advisor became available, but this, to be honest, I expected as it was at peak times.

The information that has been given by the advisors to me is nearly always accurate allowing me the customer to get my queries quickly resolved.

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